6.2.1. Route types

Route types supported by callto.net platform:

• User

• Autoattendant

• Call group

• Call parking

• Intercom group

• Group voicemail

To change the route type, click on the drop-down list, select which one you want to use and then click on the Route name list. The content of the Route name list changes depending on the selected Route type.

Users

For the type User, the Route name list comprises of the company’s users. If you select a user all calls for that number will be routed to the user’s account. If the user is reachable it will ring on his device or web. If not, it will trigger the action set by the user in his My profile\Find me menu.

Autoattendant

For this type, you can select one of the Autoattendant scenarios created in the Settings\Autoattendant menu. A caller will hear the IVR prompt which will guide him through the next steps. 

Call group

Incoming calls will ring on all phones in the selected group simultaneously or sequentially, depending on the chosen method. You can choose a group defined beforehand in the Settings\Call groups.

Call parking

The incoming call will be automatically parked on the chosen parking. Users can subscribe to a parking so when a new call is parked they will get notification and can pick up the call. On Yealink devices notification is signaled by a blinking led on the button with the call park subscription. Pressing the button makes the Yealink answer the call.

Parked calls can also be picked up by direct dialing. You can read more here.

Intercom group

When this type is selected the call will be automatically answered in intercom mode i.e. the devices will put the call on speaker in receive only mode.

Group voicemail

For this type, you need to select a call group. A caller is asked to leave a voicemail which will be then copied to voicemail boxes of all members of the chosen call group.