18. Call parks

Call parking is a feature that allows a user to put a call on hold and let other user pick it up and continue conversation.

The call park feature is usually activated by pressing a preprogrammed button on a phone which transfers the current conversation to a parking extension number and immediately puts the conversation on hold. This event is called parking the call and the call is said to have parked onto a certain extension. The call can later be retrieved by dialing the parking extension number.

If no one picks up the parked call within the defined time, the system will transfer the parked call back to the person who originally parked the call.

In the Settings/Call parks menu you can create and manage call parks. Each park has its name and timeout. To assign an extension number, go to the Settings/Numbers menu.