17. Call groups

Call group lets distribute incoming calls to several users (group members).  To create and manage groups go to Settings\Call groups menu.

A group can be associated with a phone number or extension through the Settings/Numbers menu or can be assigned to an auto attendant menu numbers.

When a call arrives to a number which is assigned to a call group, the system starts sending calls to the group’s members according to the defined algorithm.

Note: members’ Find me settings are not used for calls directed to call group. That means that a call cannot be forwarded to user’s voicemail or other number defined in her Find me rules.