19. Call queues

Call queue is a feature that places all callers to a shared parking and then initiate a group call to the queue's members (agents). 

To configure a queue you need to:

• choose an existing call parking or create a new one. 
• choose a greeting that will be played while a caller is waiting to be picked up
• add members that will be receiving calls

You can have multiple queues assigned to different phone numbers or scenario's short numbers.

Calls from a queue can be picked up by:
- Answering a group call 
- BLF 
- Direct pickup from parking , just dial the associated parking extension