23. Device provisioning

The platform supports VoIP desktop phones (VoIP devices). The recommended brand is Yealink but on request other devices can be added such as Polycom.

Each user can have multiple devices assigned to his account. They all will register to the service using the same account.

Devices can be added:

- by admin user through the Users menu; Admin can manage devices of other users

- by a user through the My Profile menu

To add a device, you need to click on the plus icon and then enter the following:

• MAC address – it is a unique address of each device, usually can be found on a sticker on device

• Caller ID – you can choose a number from the list; the number will be used as caller ID for calls made from the device

Click the Save button and then reboot the device. The device will connect to the provisioning server and download the account configuration. After that it should show the account name on its display and be ready to use. On the list of devices the status should be now Provisioned.

Note: you need to enter provisioning server address in the device’s settings. When you have a device shipped by us it is already configured. If bought from another source make sure that the provisioning server address is set to pbxiesip1.hstsrv.net/ps