2.3. Branches

Branches allow to group users into separate units. Their role is twofold. First, the users in the company directory are grouped by branches. The second is related to extension numbers. Each branch has own numbering so the short numbers, for example three digits extension number, have to be unique only within the branch, not within the whole company.

By default all newly created users belong to the branch “default” with prefix 10.

Full extension number is represented by the branch prefix and the short number separated by * character. For example 10*100 or 10*101 or 20*100.

If users are in the same branch they can call each other using short numbers only, without dialing the branch prefix. For example the user A has extension 10*100 and user B extension 10*101. A can call B by dialing 101. And the opposite way B can dial 100 to reach A.

Using branches is optional. Since all users will be under the default branch they all can call using the short numbers only. In this case leave the Branch drop down on the default branch and click on the plus button below the Extension field to add a new number.

To manage branches or create new ones click on the Branches button in the Settings\Users menu. You will find this button above the users list.