1.6.7 Products
- Former user (Deleted)
Product is a chargeable unit which does not belong to the VoIP service category. It can be an additional product like monthly access fee, internet line subscription etc. The exact definition is not relevant to the billing system, a product is just a recurring payment which cost is debited from client account.
Products are managed from the Billing\Products menu.
Each product has to have a name, price, period i.e. billing cycle and a description which is visible on invoices.
In addition you can configure the Payment states in the same way as for other recurring payments on the system which include plans and packages. Below are the settings available for different states of the periodic charge.
The Payment status tab is divided on four sections corresponding to possible states of the Event Manager periodic charging function.
Incoming – you can specify how many days before the payment due date the state should occur and which actions should be triggered by then.
The actions include email and sms notification. You can compose the mail’s body and other parameters like subject, sender and reply to. For the body and title fields there are variables which can be used in the text. Click on the extension button on the right of these input fields to see the list of variables.
Similarly for SMS, you can define the sender name and the message’s body.
These actions allow you to warn the client about the imminent payments so he can make sure that there is enough balance on his account.
Approved- this state is at the moment when the client has been charged successfully. You can use email or sms to notify the client about the event.
Non-sufficient funds - this state is entered when the Event Manager detects that there is not enough balance to execute the payment.
Declined – when the charging fails, either there is no enough balance or the subscription has not been prolonged.
Products can be added to the Retail clients. In the client edit view click on the add button above the products, plans and packages table. A dialogue will appear.
