Contacts

The contacts from the mobile devices that belong to the user are shown here.
By pressing call button icon Offnet call can be performed.

Open

Chat

Chats are shown in much the same way as is common now on mobile devices, i.e. divided in threads per addressee. Clicking on a particular thread opens a conversation window showing messages from and tothe user (chat). Chat can be started from the Company menu by clicking on the chat icon of a chosen PBX user. It can also be opened by clicking on the chat icon on the top bar.

Open

Recents

Recents view shows all our last calls/chats that we made recently and by scrolling down older entries are displayed.

My profile

My profile

My profile view allows to set/view:

• Personal data - such as name, last name, phone number, e-mail, gender, country, city, date of birth

• Invoice data - such as name last name, address, zip code, city, country, tax id (TODO) https://voiceserve.atlassian.net/browse/VUC4-44

• Settings - such as SIP password, branch, extensions, assigned phone numbers (DID), caller id setting (allows to set caller ID to particular phone number assigned to this company), ring timeout, time zone and functions like voicemail to email and voicemail to email as text,

• Click to call - which allows to setup a click to call URL which can be placed into any web page and used for redirection to our click to call page to make calls or chat

• VoIP devices - which allows to setup hard phone device using auto provisioning

• Consents - settings for the way of sending notifications about updates, new products or promotionts from time to time - it can be sent via e-mail, SMS, In-App, Call

Greetings

Greetings view in My profile section allows to record or upload recordings private for user account.
These greetings can be used as voicemail greeting or music on hold etc.

Add

To add a greeting from file or record it using microphone click on “+” sign in bottom right corner.

A pop-up view should appear where is possible to enter the name for the greeting and choose between recording from microphone or uploading a file.

Once finished click on “SAVE” button.

Delete

To delete a greeting just click on particular one and then click on “trash” icon and confirm.

Find me

Find me view allows to setup multiple rules for call redirection such as:

• forward to voicemail

• forward to other number

• call waiting - which allow to play music while ringing (on incoming calls)

• fast busy - which allow to immediately reject a call

• fax - which allow to receive a fax (over T38 protocol)

Add rule

To add a new Find Me rule click on “+” sign in bottom right corner.
Once you click it a pop-up should appear.

Once all possible settings are configured click on “SAVE” button.

Detailed description of each field:

• From - defines for which caller ID the rule should be applied, for ex. calls from particular number should be immediately/uncondidtional sent to Voicemail (without ringing on user account), define a rule with From number, set its Response to Voicemail and choose DND (do not disturb/unconditional flag)

   

• DID number - this field allows to trigger a rule only for particular DID number on which the incoming call was placed, for ex. two did numbers 48600111222 and 48600123123 are assigned to an user, if somebody call on 48600111222 call will be ringing on user account but on the second number we can setup it always to receive a FAX, in such case following settings should be applied :

• Priority - it is possible to setup multiple forwarding rules for ex. in case if first forward number is failing to be answered the call can be forwarded to second priority (this works only if there is no 3rd party voicemail involved, because voicemail is treated as connected call and not failing one).

• Response - field defines the options that can be set for a call for ex.:

  • Voicemail - sends call to user voicemail, can be set unconditional (DND checkbox) and as conditional setup (checkboxes for Offline, Busy, No answer)

  • Forward - sends call to number specified in To field, can be set as both unconditional and conditional setup same like Voicemail

  • Fax - sends call to fax answering machine (allow only to receive fax over T38), can be set only as unconditional

  • Call waiting - allows to play some greeting file instead of standard ringback tone, loop checkbox allows to choose if it shall play in loop or play only once and then generated ringtone will be played.
    This option works only as unconditional, for every incoming call greeting will be played. It can be combined with Forward and Voicemail options but not any other unconditional rules.

  • Fast busy - allows to play some greeting file and drop the call unconditionally, if no greeting is chosen it will play standard “beep” file

• To - field appear only with conjunction of Response Forward option, it allows to enter destination phone number to which call should be forwarded

• Greeting - this field allows to select a greeting file to be played during a Response action, Loop checkbox allows to use it in loop or to be played only once

• DND - to setup a rule as unconditional - check this checkbox, otherwise it is possible to use checkboxes Offline Busy and No answer to define a conditional rule.

Delete rule

To delete an existing rule just lick on particular rule then click on “trash” icon and confirm.

Modify rule

To modify an existing rule just click on particular rule and then edit it and click on “SAVE” button.

Faxes

Faxes view allows to see Received and Sent faxes history.

Settings

Settings button is placed in top right corner of Faxes view.

Once clicked a Settings pop-up view appear.

Following settings can be set:

• Number of attempts on delivery failure - how much fax sending attempts should be made before the fax sending task is set in failed state

• Interval between tries - after each failed attempt how much time should be wait before next attempt is made

• Authorized email (email to fax) - specifies the e-mail that is authorized to use the function of sending fax via e-mail (e-mail to fax).

• Forward faxes to (fax to email) - specifies the e-mail which should receive a notification with fax content once a fax is received (fax to e-mail)

Send fax

To send a fax click on “+” sign on bottom right corner of the Fax view page.

Once clicked a pop-up should appear.

Fill the required fields such as :

• To - destination number for the fax to be sent out

• From - one of the DID numbers assigned to company

• Send immediately - send the fax immediately after creating a fax task

• Send at - choose the date and time for sending the fax

• Drop files here - click on it to select a file or drag a PDF file into the box

Once everything is setup click on “SEND” button.

Company

Users

Users list

The basic view list all users in company with their:

• First name and Last name,

• SIP login,

• e-mail address

• click-to section allowing to:

  • make audio call,

  • make video call,

  • send a message,

  • mark as favorite user (Starred users),

  • and delete user.

Add user

To add a user click on the “add user” icon in the right bottom of the users list view.

In next step fill all information in “PERSONAL DATA” tab and “SETTINGS” tab.

Once every required field is entered the “SAVE” button will be activated.

Edit user

To edit an user just click on particular user to show “Edit user” view.

Edit user view allows to set:

• Personal Data - common personal data like e-mail, first name, last name, phone number, city, country, time zone
  
  

• Settings - branch to which user belongs, extensions, SIP password, Web password, caller ID, ring timeout, options for recording calls, enable voicemail to e-mail, enable voicemail transcription
  
  

   

• Find Me - redirection rules for particular user account such as forward to Voicemail, forward to other user or external number like PSTN/mobile phone number, forward to fax box, setup music while incoming calls is ringing
  
  

   

• Greetings - allows to manage user greetings as well record and upload greetings
  
  

   

Delete user

To delete user click on particular user and when user edit view appear choose “trash” icon to delete user.

Delete multiple users at once

To delete multiple users checkbox can be used and then clikc on “trash” icon (figure below).

Branches

Branches view allows to separate users in a big company more logical.
For ex. company has branch in Berlin and New York.
Instead of creating two UC Clients one for each branch we can have one company with two separate branches setup.
Each branch beside it’s name “Berlin office”, “New York office” has a two digit branch prefix specified.
If UC Client setup his extension numbers length to 3 digit then users in same branch can reach each other by dialing short 3 digit extension but if user from “Berlin office” wants to reach user in “New York office” he has to dial 2 digit branch prefix + 3 digit extension number of “New York office” user.

Example:

• Berlin office - branch prefix 20

• New York office - branch prefix 30

• User in “New York office” branch has assigned extension “102”

User from “Berlin office” branch has to dial 30102 to reach the user in “New York office”.

Add branch

To add branch simply click nearby “Company” on “+” sign.

Once pop-up window appear, enter the name of branch and 2 digit prefix and click on “SAVE”.

Modify branch

To modify a branch just click on it and edit name or branch prefix.
Once branch prefix is modified VUC shows all necessary changes in users extensions.

Click on “SAVE” button to save the changes.

Delete branch

To delete branch just click on it and then click on “trash” icon and confirm.

Numbers & Extensions

Numbers & Extensions view allows to manage routing inside company.

Numbers

In “Numbers” tab we see all DID access numbers available.
It is possible to perform actions like :

• add new Numbers from local inventory or make an order through API’s like Voxbone, DIDww, VoipInnovations (what is available depends on VUC4 configuration).

• modify route for particular DID access number (route to user, autoattendant, voicemail, fax, call group, group voicemail, group intercom).

• modify route to use timespan - routing that depends on time of the incoming call.

Add new access number

To add new access number click on the bottom right icon with “+” sign.

A pop-up window with selection of Country, area and number should appear.

Dependent of DID provider API you use for ex. local provider / DIDww / Voxbone. The number selection is allowed or not.

Click on “SUBMIT” button to finalize the buy access number transaction.

Modify route for access number

To modify the route for access number click on particular number to open modify pop-up window.

Direct route

Direct route means that the access number is assigned to one route during whole month schedule.

After a route is set it is possible to distinguish which route is direct and which is a time span route.

Timespan route

Timespan route allows you to choose the day and time of week to route calls to different destinations.
For ex.
From monday - friday office is open from 8AM - 4PM.
Weekends and out of office hour are set to Voicemail of some user.

The timespan editor allows to easily setup this behaviour.
First check “Use timespan” checkbox.
After that move to Timespan tab.
Click on “+” sign to add a route and select from and to time.
Continue with these steps until whole week is covered.

Final result should look like below.

Delete access number

To delete an access number click on particular number then click on “trash” icon.

Confirm deletion of number by click on “OK”.

Extensions

Extensions tab view allows to see and filter all extension numbers assigned to users.
Extensions can be assigned to users, call group, call parking, group intercom and voicemail.

Add extension

To add new extension click on “+” sign icon in bottom right corner.
A pop-up windows should appear.
Choose branch prefix, enter extension number, chose route type and destination.
Click on “SAVE” button to finish.

Modify extension

To modify extension just click on particular extension and change its parameters followed by click on “SAVE” button.

Delete extension

To delete extension just click on particular extension and click on “trash” icon.
Afterwards confirm that you want to delete it.

Auto attendant

Auto attendant view list all auto attendant scenarios.

Add auto attendant scenario

To add auto attendant scenario click on “+” sign in bottom right corner.
A pop-up window should appear with following fields:

• name - the name of auto attenant scenario

• phone number - access number assigned to be routed to current auto attendant scenario

• greeting - the greeting to be played once incoming call is connected to the scenario

• Allow to dial by an extension number - option allows to choose default branch and dial extension numbers while the greeting is played (to dial directly to user extension if its known)

• timeout - timeout in second that starts counting from end of welcome greeting, its the time to enter a dtmf input,

• On timeout or invalid input - once timeout time exceeds or invalid input is entered following actions are possible:

  • Play a message and repeat scenario X times

  • repeat scenario X times

• Ending action - once scenario repeat counter is exceeded Ending action is starting, following actions are possible:

  • Play a message and disconnect

  • Play a message and dial default input

  • disconnect

  • dial default input

Modify auto attendant scenario

To modify auto attendant scenario just click on particular scenario and change it’s settings or dial input settings in “MENU” tab.

Delete auto attendant scenario

To delete auto attendant scenario just click on particular scenario and then click on “trash” button and confirm.

Queues

TO BE FIXED IN INTERFACE https://voiceserve.atlassian.net/browse/VUC4-28

Call groups

Call groups allow you to specify a group of users as a destination to be called.

Two call group algorithms are supported:

• forking - all users are ringing simultaneously, for the time specified in ring timeout (in seconds)

• circular - each user from list is ringing once for the time specified in ring timeout (in seconds)

Add call group

To add call group just click on “+” sign in bottom right corner of call group view.

Once it’s clicked a pop-up windows should appear where it is possible to edit fields such as:

• Name - the name of call group displayed in web interface

• Phone number - it is possible to assign an access number directly to the call group

• Greeting - choose if ringback should be played or some music during ringing

• Algorithm - algorithm to be used for call group - forking or cilcural

• Ring timeout - time of ringing in seconds

• Members - allows to choose multiple members of call group

• Ending action - this option works only if call group is called from autoattendant scenario, when calling directly (phone number is assigned) it’s not applied

Delete call group

To delete call group just click on particular call group, then click on “trash icon” in right bottom corner of pop-up window.

Modify call group

To modify call group just click on particular call group, make your changes and click on “SAVE” button.

Call parkings

Call parking view allows to create call parking lot and define its timeout.

To park a call into call parking lot it is necessary to make blind transfer (during active phone call) to call parking extension.
To pickup a call from call parking it is necessary to make a call to call parking extension.
If the parked call will be not picked up within timeout set on that particular call parking then the parked call will be dropped.

Add

To add a new call parking click on the “+” sign at bottom right corner of the call parking view a pop-up windows should appear.
Enter the name of call parking and setup it’s timeout and click on “SAVE” button.
Once it is configured next step is to assign an extension to particular call parking in “Company → Numbers & extensions”.

Modify

To modify a call parking just click on particular call parking on the list and edit it’s values following by click on “SAVE” button.

Delete

To delete a call parking just click on particular call parking and click on “trash” icon

Greetings

Greetings view allows to manage the UC company greetings or music recordings.
This greetings can be used for ex. in auto attendant scenarios.

Add

To add new greeting just click on “+” sign in the right bottom corner. An pop-up

Modify

To modify a greeting name just click on greeting change the name of it and click on “SAVE”.

Delete

To delete a greeting just click on particular greeting then click on “trash” icon and confirm.

Settings

The settings view allows to change the name of the company as well the extension number length.

Extension number length sets a global length of extension for the company and all it’s branches.
For ex. if set to 3 digit extension can be like:

• 100

• 101

• 102

• …

• 999

If some extension numbers was already set in company and it is needed to change its length a pop-up window with all changes necessary should show up.

https://voiceserve.atlassian.net/browse/VUC4-43

Subscriptions - TODO

VoIP devices

VoIP devices view allows you to see all provisioned devices within the company.
It is also possible to provision new devices from this view.

Provision new device

To provision new device just click on “+” sign on the right bottom corner a pop-up windows should appear.

To auto-provision a phone we need to prepare a config file for it on our provisioning server.

It is needed to fill “General” information such as :

• MAC address of the phone to be provisioned

• Vendor - choose vendor from the drop down list (if your vendor can’t be found on list you can add template for one using VSM3)

• Model - choose model from the drop down list (if a model can’t be found on list you can add template for it using VSM3)

• User - choose the user to be provisioned on that particular phone

Once above data is filled go to “Account” tab and configure the Line:

• Label - label showed nearby phone account keys

• Extension - choose a extension you want to provision from drop down list

• Active - choose if the configured account should be active on phone

• Voicemail - choose if you want to subscribe to voicemail MWI

Once above data is filled go to “DSS keys” and configure additional options such as BLF, Forward/Transfer buttons etc….

Once everything is set-up click on “SAVE”, the new VoIP device provisioning should show up on the list in “PENDING” state.
The end-user should have configured it’s phone to access the provisioning sever at EMCD API location such as for ex. https://EMCIURL/ps/