Contacts

The portal is integrated with the RCS Network Address Book. In addition the contacts from the mobile devices that belong to the user are shown.

The contacts are shown in the form of tiles. RCS contacts are shown with their presence statuses and with avatars. Clicking on a particular RCS contact shows the profile details.

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Chat

Chats are shown in much the same way as is common now on mobile devices, i.e. divided in threads per addressee. Clicking on a particular thread opens a conversation window showing messages from and tothe user (chat). Chat can be started from the Contacts menu by clicking on the chat icon of a chosen RCS user. It can also be opened by clicking on the chat icon on the top bar.

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Audio and video calling

The portal allows users to make both ONNET, i.e. calls to other RCS clients, and OFFNET - to non RCS numbers, calls.

ONNET(audio,video) calls can be initiated directly from Chat after selecting an RCS user.

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OFFNET calls can be initiated directly from all the views after selecting the call icon which opens the dialpad.

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My profile

My profile view allows to set/view:

• Personal data - such as name, last name, phone number, e-mail, gender, country, city, date of birth

• Invoice data - such as name last name, address, zip code, city, country, tax id

• Settings - such as caller id setting (allows to set caller ID to particular phone number assigned to this company), ring timeout, time zone and functions like voicemail to email and voicemail to email as text,

• Consents - settings for the way of sending notifications about updates, new products or promotions from time to time - it can be sent via e-mail, SMS, In-App, Call

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Greetings

Greetings view in My profile section allows to record or upload recordings private for user account.
These greetings can be used as voicemail greeting or music on hold etc.

Add

To add a greeting from file or record it using microphone click on “+” sign in bottom right corner.

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A pop-up view should appear where is possible to enter the name for the greeting and choose between recording from microphone or uploading a file.

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Once finished click on “SAVE” button.

Delete

To delete a greeting just click on particular one and then click on “trash” icon and confirm.

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Find me

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Find me view allows to setup multiple rules for call redirection such as:

• forward to voicemail

• forward to other number

• call waiting - which allow to play music while ringing (on incoming calls)

• fast busy - which allow to immediately reject a call

• fax - which allow to receive a fax (over T38 protocol)

Add rule

To add a new Find Me rule click on “+” sign in bottom right corner.
Once you click it a pop-up should appear.

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Once all possible settings are configured click on “SAVE” button.

Detailed description of each field:

• From - defines for which caller ID the rule should be applied, for ex. calls from particular number should be immediately/uncondidtional sent to Voicemail (without ringing on user account), define a rule with From number, set its Response to Voicemail and choose DND (do not disturb/unconditional flag)

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• DID number - this field allows to trigger a rule only for particular DID number on which the incoming call was placed, for ex. two did numbers 48600111222 and 48600123123 are assigned to an user, if somebody call on 48600111222 call will be ringing on user account but on the second number we can setup it always to receive a FAX, in such case following settings should be applied :

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• Priority - it is possible to setup multiple forwarding rules for ex. in case if first forward number is failing to be answered the call can be forwarded to second priority (this works only if there is no 3rd party voicemail involved, because voicemail is treated as connected call and not failing one).

• Response - field defines the options that can be set for a call for ex.:

  • Voicemail - sends call to user voicemail, can be set unconditional (DND checkbox) and as conditional setup (checkboxes for Offline, Busy, No answer)

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  • Forward - sends call to number specified in To field, can be set as both unconditional and conditional setup same like Voicemail

  • Fax - sends call to fax answering machine (allow only to receive fax over T38), can be set only as unconditional

  • Call waiting - allows to play some greeting file instead of standard ringback tone, loop checkbox allows to choose if it shall play in loop or play only once and then generated ringtone will be played.
    This option works only as unconditional, for every incoming call greeting will be played. It can be combined with Forward and Voicemail options but not any other unconditional rules.

  • Fast busy - allows to play some greeting file and drop the call unconditionally, if no greeting is chosen it will play standard “beep” file

• To - field appear only with conjunction of Response Forward option, it allows to enter destination phone number to which call should be forwarded

• Greeting - this field allows to select a greeting file to be played during a Response action, Loop checkbox allows to use it in loop or to be played only once

• DND - to setup a rule as unconditional - check this checkbox, otherwise it is possible to use checkboxes Offline Busy and No answer to define a conditional rule.

Delete rule

To delete an existing rule just lick on particular rule then click on “trash” icon and confirm.

Modify rule

To modify an existing rule just click on particular rule and then edit it and click on “SAVE” button.

Faxes

Faxes view allows to see Received and Sent faxes history.

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Settings

Settings button is placed in top right corner of Faxes view.

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Once clicked a Settings pop-up view appear.

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Following settings can be set:

• Number of attempts on delivery failure - how much fax sending attempts should be made before the fax sending task is set in failed state

• Interval between tries - after each failed attempt how much time should be wait before next attempt is made

• Authorized email (email to fax) - specifies the e-mail that is authorized to use the function of sending fax via e-mail (e-mail to fax).

• Forward faxes to (fax to email) - specifies the e-mail which should receive a notification with fax content once a fax is received (fax to e-mail)

Send fax

To send a fax click on “+” sign on bottom right corner of the Fax view page.

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Once clicked a pop-up should appear.

Fill the required fields such as :

• To - destination number for the fax to be sent out

• From - one of the DID numbers assigned to company

• Send immediately - send the fax immediately after creating a fax task

• Send at - choose the date and time for sending the fax

• Drop files here - click on it to select a file or drag a PDF file into the box

Once everything is setup click on “SEND” button.

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Speed dial

Allows users to define short numbers and map them with the full phone numbers. It lets you save time especially when calling through an access number (dial in service).

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• Speed dial - the short code that will be mapped with an external phone number

• Telephone number – enter a phone number which you want to dial when pressing the Speed dial number

• Nickname - under this name entry will be saved and will be displayed on the Speed dial list.

Call through

Call through - setup dedicated for calling cards services which enables customers to define their authorization PIN number and caller ID list for pinless dialing.

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• Phone number - caller ID list for pinless dialing

• Default - will set a default caller id for all our call through calls.

Account

Subscriptions

A user can purchase a plan prepared by his provider.

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Top up

This menu aggregates payment related services.

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Voucher

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Autorecharge

A user with a credit card stored on the platform can schedule autorecharge when account balance reaches certain value.  The feature works only with select payment providers.

Mobile TopUp

Allows topping up GSM numbers. The feature works through an IMTU providers API, for example TransferTo.

An RCS user can send credit from his balance to a non RCS user, GSM user.

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User to user money transfer

A user can send money from his balance to another RCS user.

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Phone numbers

This functionality enables users to order geographical phone numbers (DIDs). The backend system can be connected to major DIDs providers' APIs (e.g. Voxbone) which allows dynamic DID assignment. It supports a local DID database as well. A user can choose the country and city/region of the DIDs. All incoming calls and SMSes (subject to provider supporting SMS) are delivered to an RCS user. Also, a user can set his DID as the callerID for OFFNET calls. Payments for DIDs can be periodical (monthly, quarterly) or one time.

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Payments

It displays a list of payments processed by a customer.

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Billing

A user can review calls and SMS history.

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Rates

A user can check voice and SMS rates for desired destinations. The system displays by default rates for country provided by a web browser of a customer.

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Recordings

From this menu a user can listen to his recorded OFFNET calls, both inbound and outbound. The recording option has to be enabled by the operator. If it is on then all calls will be automatically recorded and listed in this menu. A user can listen directly from the browser.

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Invoice details

It contains details of issued invoices.

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Voicemail

Recorded voicemails are shown in the Voicemail menu and also in the Chat window. You can click on play button in order to listen to the message.

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