1.6.7 Products

Product is a chargeable unit which does not belong to the VoIP service category. It can be an additional product like monthly access fee, internet line subscription etc. The exact definition is not relevant to the billing system, a product is just a recurring payment which cost is debited from client account.

Products are managed from the Billing\Products menu.

Each product has to have a name, price, period i.e. billing cycle and a description which is visible on invoices.

In addition you can configure the Payment states in the same way as for other recurring payments on the system which include plans and packages. Below are the settings available for different states of the periodic charge.

The Payment status tab is divided on four sections corresponding to possible states of the Event Manager periodic charging function.

Incoming – you can specify how many days before the payment due date the state should occur and which actions should be triggered by then.

The actions include email and sms notification. You can compose the mail’s body and other parameters like subject, sender and reply to. 

• Days before set incoming status... - enables determining the number of days the incoming status should be set before the automatic payment is processed. If set to 0, automatic payment will be omitted;
• Email notification- with this feature a notification can be sent to customers' e-mails if the payment status has been set to incoming. This check-box enables a Message template box which appears below. The _Message template_ can be used to build an e-mail message to be sent to customers.
• Sender name - sender name like. Abdul
• Replay to -email to which the recipient could replay
• In the Message title and Message body fields variables are stored, like:
  • [LOGIN] - login of customer account
  • [USER_NAME] - customer name;
  • [USER_LASTNAME] - customer last name;
  • [ACCOUNT_STATE] - customer account balance;
  • [DATE_OF_PAYMENT] - date and time when the payment will be made;
  • [PAYMENT_NAME] - the content of the Name field;
  • [PAYMENT_AMOUNT] - amount of money that will be subtracted from your account when payment is made;
    can be used after clicking the button or typed directly there. 
• SMS notification - with this feature a notification can be sent using SMS if the payment status has been set to incoming.

These actions allow you to warn the client about the imminent payments so he can make sure that there is enough balance on his account.

Approved- this state is at the moment when the client has been charged successfully. You can use email or sms to notify the client about the event.

Non-sufficient funds - this state is entered when the Event Manager detects that there is not enough balance to execute the payment.

Declined – when the charging fails, either there is no enough balance or the subscription has not been prolonged.

Products can be added to the Retail clients. In the client edit view click on the Automatic payment tab and press ADD button. A dialogue will appear.