Contacts

The contacts from the mobile devices that belong to the user are shown here.
By pressing call button icon Offnet call can be performed.

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Chat

Chats are shown in much the same way as is common now on mobile devices, i.e. divided in threads per addressee. Clicking on a particular thread opens a conversation window showing messages from and tothe user (chat). Chat can be started from the Company menu by clicking on the chat icon of a chosen PBX user. It can also be opened by clicking on the chat icon on the top bar.

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Recents

Recents view shows all our last calls/chats that we made recently and by scrolling down older entries are displayed.

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My profile

My profile

My profile view allows to set/view:

• Personal data - such as name, last name, phone number, e-mail, gender, country, city, date of birth

• Invoice data - such as name last name, address, zip code, city, country, tax id (TODO) https://voiceserve.atlassian.net/browse/tax id (TODO)

  Jira Legacy
  server System JIRA serverId 69cb5797-3a8a-3a84-9fc7-0f4db6055b69 key VUC4-44

• Settings - such as SIP password, branch, extensions, assigned phone numbers (DID), caller id setting (allows to set caller ID to particular phone number assigned to this company), ring timeout, time zone and functions like voicemail to email and voicemail to email as text,

• Click to call - which allows to setup a click to call URL which can be placed into any web page and used for redirection to our click to call page to make calls or chat

• VoIP devices - which allows to setup hard phone device using auto provisioning

• Consents - settings for the way of sending notifications about updates, new products or promotionts from time to time - it can be sent via e-mail, SMS, In-App, Call

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• From - defines for which caller ID the rule should be applied, for ex. calls from particular number should be immediately/uncondidtional sent to Voicemail (without ringing on user account), define a rule with From number, set its Response to Voicemail and choose DND (do not disturb/unconditional flag)

  

• DID number - this field allows to trigger a rule only for particular DID number on which the incoming call was placed, for ex. two did numbers 48600111222 and 48600123123 are assigned to an user, if somebody call on 48600111222 call will be ringing on user account but on the second number we can setup it always to receive a FAX, in such case following settings should be applied :

  

• Priority - it is possible to setup multiple forwarding rules for ex. in case if first forward number is failing to be answered the call can be forwarded to second priority (this works only if there is no 3rd party voicemail involved, because voicemail is treated as connected call and not failing one).

• Response - field defines the options that can be set for a call for ex.:

  • Voicemail - sends call to user voicemail, can be set unconditional (DND checkbox) and as conditional setup (checkboxes for Offline, Busy, No answer)

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  • Forward - sends call to number specified in To field, can be set as both unconditional and conditional setup same like Voicemail

  • Fax - sends call to fax answering machine (allow only to receive fax over T38), can be set only as unconditional

  • Call waiting - allows to play some greeting file instead of standard ringback tone, loop checkbox allows to choose if it shall play in loop or play only once and then generated ringtone will be played.
    This option works only as unconditional, for every incoming call greeting will be played. It can be combined with Forward and Voicemail options but not any other unconditional rules.

  • Fast busy - allows to play some greeting file and drop the call unconditionally, if no greeting is chosen it will play standard “beep” file

• To - field appear only with conjunction of Response Forward option, it allows to enter destination phone number to which call should be forwarded

• Greeting - this field allows to select a greeting file to be played during a Response action, Loop checkbox allows to use it in loop or to be played only once

• DND - to setup a rule as unconditional - check this checkbox, otherwise it is possible to use checkboxes Offline Busy and No answer to define a conditional rule.

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To delete auto attendant scenario just click on particular scenario and then click on “trash” button and confirm.

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Queues

TO BE FIXED IN INTERFACE https://voiceserve.atlassian.net/browse/.

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Queues

TO BE FIXED IN INTERFACE

Call groups

Call groups allow you to specify a group of users as a destination to be called.

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If some extension numbers was already set in company and it is needed to change its length a pop-up window with all changes necessary should show up.
https://voiceserve.atlassian.net/browse/

Subscriptions - TODO

VoIP devices

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