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From - defines for which caller ID the rule should be applied, for ex. calls from particular number should be immediately/uncondidtional sent to Voicemail (without ringing on user account), define a rule with From number, set its Response to Voicemail and choose DND (do not disturb/unconditional flag)
DID number - this field allows to trigger a rule only for particular DID number on which the incoming call was placed, for ex. two did numbers 48600111222 and 48600123123 are assigned to an user, if somebody call on 48600111222 call will be ringing on user account but on the second number we can setup it always to receive a FAX, in such case following settings should be applied :
Priority - it is possible to setup multiple forwarding rules for ex. in case if first forward number is failing to be answered the call can be forwarded to second priority (this works only if there is no 3rd party voicemail involved, because voicemail is treated as connected call and not failing one).
Response - field defines the options that can be set for a call for ex.:
Voicemail - sends call to user voicemail, can be set unconditional (DND checkbox) and as conditional setup (checkboxes for Offline, Busy, No answer)
Forward - sends call to number specified in To field, can be set as both unconditional and conditional setup same like Voicemail
Fax - sends call to fax answering machine (allow only to receive fax over T38), can be set only as unconditional
Call waiting - allows to play some greeting file instead of standard ringback tone, loop checkbox allows to choose if it shall play in loop or play only once and then generated ringtone will be played.
This option works only as unconditional, for every incoming call greeting will be played. It can be combined with Forward and Voicemail options but not any other unconditional rules.Fast busy - allows to play some greeting file and drop the call unconditionally, if no greeting is chosen it will play standard “beep” file
To - field appear only with conjunction of Response Forward option, it allows to enter destination phone number to which call should be forwarded
Greeting - this field allows to select a greeting file to be played during a Response action, Loop checkbox allows to use it in loop or to be played only once
DND - to setup a rule as unconditional - check this checkbox, otherwise it is possible to use checkboxes Offline Busy and No answer to define a conditional rule.
Delete rule
To delete an existing rule just lick on particular rule then click on “trash” icon and confirm.
Modify rule
To modify an existing rule just click on particular rule and then edit it and click on “SAVE” buttonan existing rule just lick on particular rule then click on “trash” icon and confirm.
Modify rule
To modify an existing rule just click on particular rule and then edit it and click on “SAVE” button.
Faxes
Faxes view allows to see Received and Sent faxes history.
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Settings
Settings button is placed in top right corner of Faxes view.
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Once clicked a Settings pop-up view appear.
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Following settings can be set:
Number of attempts on delivery failure - how much fax sending attempts should be made before the fax sending task is set in failed state
Interval between tries - after each failed attempt how much time should be wait before next attempt is made
Authorized email (email to fax) - specifies the e-mail that is authorized to use the function of sending fax via e-mail (e-mail to fax).
Forward faxes to (fax to email) - specifies the e-mail which should receive a notification with fax content once a fax is received (fax to e-mail)
Send fax
To send a fax click on “+” sign on bottom right corner of the Fax view page.
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Once clicked a pop-up should appear.
Fill the required fields such as :
To - destination number for the fax to be sent out
From - one of the DID numbers assigned to company
Send immediately - send the fax immediately after creating a fax task
Send at - choose the date and time for sending the fax
Drop files here - click on it to select a file or drag a PDF file into the box
Once everything is setup click on “SEND” button.
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| Note |
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For fax to e-mail and e-mail to fax an additional service needs to be installed and configured. |
Company
Users
Users section allow to manage the users in company.
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To delete a greeting just click on particular greeting then click on “trash” icon and confirm.
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Settings
The settings view allows to change the name of the company as well the extension number length.
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