Both in the mobile and desktop clients there is a “forget password” link on the Log in screen. The link is pointing to the VUP URL for example https://yourdomain.com/vup/resetpassword

The page shows a form where a user should enter his username or phone number. The system will then send an email containing a link with a token to the email address associated with the account.

The email is composed based on the settings from the EMCI/AppSettings.config file:

<!--Mail settings - Forgot password-->

  <add key="forgot_password_mail_subject" value="Using XXX - Reset password"/>

  <add key="forgot_password_mail_body_file" value="/var/www/emcd/forget_password.html"/>

  <add key="forgot_password_mail_body_html" value="true"/>

  <add key="forgot_password_mail_display_name" value=""/>

  <add key="forgot_password_mail_bcc" value=""/>

  <add key="forgot_password_mail_reply_to" value=""/>

The body file contains the template. There should be the URL to which the EMCI will add the part with token. Below is an example.

[USER_NAME]

To restore password on your account click here

After that you will be able to log in.

The link’s URL is https://yourdomain.com/VUP/ChangePassword?code=[CODE]

Once a user clicks on the link in email a browser will open the ChangePassword page with the token as a parameter. A form will appear where a user can set a new password.

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